Tiffany Douglass has been a behavioral health executive specializing in substance use disorder (SUD) treatment programs across the continuum of care since 2012, when she entered the field as Director of Operations for a 200-bed nonprofit facility. She currently serves as Facility Chief Executive Officer at Twin Lakes Recovery Center in Monroe, Georgia—a JCAHO-accredited program that includes a 65-bed residential facility and multiple outpatient programs.
 
Known for her strategic vision and uniquely creative, effective solutions to complex challenges, Tiffany has consistently delivered transformative results. At Twin Lakes, she increased average client satisfaction scores by 35% within two years, reduced staff turnover by 45%, and led the facility to its first win of Newsweek’s “Best Treatment Centers” award in 2023—an honor repeated in 2024 and 2025. (Fun fact: Every program Tiffany has operated over her career won Newsweek’s Best Treatment Center award for their respective states in both 2024 and 2025.)
 
In 2024, Tiffany and her team earned Summit Behavioral Health’s highest honor—Operational Excellence—selected from among 30 SUD treatment programs nationwide. Under her leadership, Twin Lakes has become Georgia’s highest-rated major residential SUD provider, as reflected in its Google reviews.
 
Her expertise spans strategic planning, business development, digital marketing, regulatory compliance, digital and environmental design, and performance improvement. She has successfully led licensing and accreditation efforts with JCAHO, CARF, and state agencies.
Tiffany is a contributing author and subject matter expert for wikiHow, a UN Global Goodwill Ambassador, and a newly appointed board member for the University of Tennessee’s Digital Marketing Certification Program (beginning in 2026). She holds a Master of Arts in Psychology with an emphasis in Organizational Behavior and Program Evaluation from Claremont, and a Bachelor of Arts in Psychology from Emory University.
 
Tiffany is passionate about providing clinically excellent, client-focused care. Under her leadership, Twin Lakes has evolved into a center of clinical excellence.
 
“I practice servant leadership and am dedicated to acting with integrity in all aspects of life. No task is too small or job too big—I never ask staff to do things that I am not prepared to do; I believe in leading by example.”